About Nakatomi!

Nakatomi is a nerd-art / music collective, based in Austin, Texas USA.  Launched in 2009, we’ve shipped 1000’s of orders all over the globe!

Shipping Policies

All packages will (lovingly) ship from Austin, TX via USPS. Each package ships with a delivery confirmation number that is trackable on www.USPS.com.

Domestic (U.S.A.)

Orders for all of our in-stock items will usually ship within 2-5 days with delivery confirmation via USPS.  NOTE- we ACTUALLY print the label and slap it on the package within 48 hours, but USPS pick-up is spotty at our location, so it may not go out the door for 2-5 days. All poster orders will ship in a sturdy double-walled brown telescoping tube with metal caps. For your posters safety, both ends of the tube will be sealed with glue, and the poster itself will be rolled in brown craft paper. To open the tube, cut the band of tape around the lid, found near the top of the tube! Believe us when we say we don’t screw around when shipping. We do things right.

NOTE: Some of our new releases are sold before they’re actually in-hand, and will ship as soon as they are in-hand.  This is not common, however. If you have any questions- don’t hesitate to ask before you place your order!

International

International orders will ship via US First Class International Airmail. The USPS quotes 7-10 days for your order to arrive, but it can realistically take up to three to four weeks depending on your location and local customs offices. All import duties are the responsibility of the customer.

Returns & Exchange Policy

No refunds, and exchanges only for sizing errors or damage in shipping. If you mistakenly order the wrong size, please ship it back to us and we will switch it out for what you need, if available. Please include a copy of the original invoice and a note clarifying the exchange. Please check the sizing charts on the item pages to make sure the product will fit. If an item is damaged in transit, please ship it back and we will issue a replacement if available.